Terms & Conditions


 

IDEX Fire & Safety North America: Akron Brass Company, Hale Products Inc., and Hurst Jaws of Life Inc.


Product Specific Warranty Terms:

 

Akron Brass Company, Hale Products Inc., and Hurst Jaws of Life Inc., collectively operating as the IDEX Fire & Safety Group (“Seller”), hereby warrant to the original purchaser (“Buyer”) that all products sold under the IDEX Fire & Safety Group brands shall be free from defects in material and workmanship for the duration of the applicable Warranty period, subject to the product-specific terms and conditions set forth herein.


General Terms and Conditions:

 

The following limitations, exclusions, procedures, and other terms and conditions shall apply for all Products. IDEX Fire & Safety Group reserves the right to use reconditioned parts for Warranty repairs and to use reconditioned Products for Warranty replacements.

Any IDEX Fire & Safety Group product that is replaced, or a credit has been issued for, following an evaluation, shall be the sole property of IDEX Fire & Safety Group. IDEX shall have sole discretion regarding the product’s disposal.

Seller shall have the right to physically inspect Product claimed to
be defective. If requested by Seller, Buyer shall deliver the Product claimed to be defective to Seller at its manufacturing facility or to another party or location designated by Seller. The Seller will issue to the Buyer a Return Materials Authorization or (RMA) for the product to be delivered. The Product must be delivered to the Seller within 30 days of issuance of the RMA. The RMA number must be included with the Product when delivered to Seller. Failure to make timely delivery to Seller of any Product claimed to be defective will void any Warranty.

 

Warranty Commencement:

 

All Warranty periods commence from the date product shipped or by
the registration date entered into the IDEX Fire & Safety Group
registration systems. Length of Warranty are stated on the attached
Product Specific Terms and Conditions.

 

Seller shall have no obligation under any Warranty unless Buyer promptly notifies Seller of the failure giving rise to the Warranty claim, such notice is received by Seller within the applicable Warranty Period, and Seller is provided with such information, data and records required including, but not limited to, in service date, run hours, and service and repair records. as Seller may reasonably request in evaluating the Warranty claim.

 

The notice of failure must be given in writing, Identify the Product claimed to be defective (including serial number, if any), and describe in reasonable detail the circumstances surrounding the failure.

 

This Warranty shall apply only if the Buyer has returned the goods via RMA, shipping costs prepaid by the Buyer, and a detailed written notice of the alleged defects or deficiencies is provided to the Seller within 90 days after such defect or nonconformity is discovered. The Product must promptly be returned to the appropriate IDEX Fire & Safety Group location for Warranty consideration and service using the Issue Trak RMA system. The Product must be delivered to Seller within 60 days of issuance of the RMA. The RMA number must be included with the Product when delivered to Seller. Failure of timely delivery to Seller of the Product claimed to be defective will void Warranty.

IDEX Fire & Safety Group Warranty Freight Policy:

 

Buyer or its customer shall be responsible for all freight and shipping charges in connection with the delivery of Product claimed to be defective to Seller at its manufacturing facility or to another party or location designated by Seller. Product claimed to be defective must be shipped by Buyer freight prepaid, and Buyer shall bear all risk of loss or damage during shipment.

 

Repaired and replacement Product and parts will be shipped to Buyer freight collect, unless a determination is made prior to shipment that the Warranty claim is valid, in which case Product and parts will be shipped to Buyer freight prepaid from Seller. Repaired or replacement Product will be shipped back to Buyer via UPS ground or IDEX approved standard difference between ground and service selected costs. Buyer shall bear all risk of loss or damage for all freight collect shipments. Buyer shall bear all costs for expedited shipment, if Buyer requests expedited shipment.

 

IDEX Fire & Safety Group will not cover fees or duties for return shipments back to or from the IDEX location. Buyer shall bear responsibility to have their brokers clear these shipments into or out of the country.

 

When a Warranty claim is confirmed by the Quality department at Hale Products, Inc., a division of the Group, Hale Products, Inc., will issue a credit for freight costs under the following conditions:

  • Product was shipped by Buyer freight prepaid to Seller. Buyermust provide a copy of paid freight bill if requested.
  • Repaired or replacement Product was shipped to Buyerfreight collect. If Buyer required expedited shipment, thedifference between ground and expedited service costs willbe deducted from credit.

 

At the Buyer's request, and subject to the Seller's sole discretion, a replacement product or part may be supplied before a final determination is made concerning Warranty eligibility. If Seller ultimately determines that no Warranty Coverage is available for the Product claimed to be defective, whether the determination is based on a voided Warranty, Product failure not covered by the Warranty, the failure to make a timely and proper Warranty claim, or otherwise, Buyer or its customer will be required to purchase the replacement Product or part that has been supplied to it by Seller at the price at which Buyer is then entitled to purchase such Product or part under the Supply Agreement.

 

If Seller ultimately determines that no Warranty Coverage is available for a Product claimed to be defective based on the Warranty being voided, the Product failure being due to a cause not covered by the Warranty, the failure to make a timely and proper Warranty claim, or otherwise, Buyer shall have the option of either (i)have the Product returned to it freight collect, without repair orreplacement, or (ii) if Seller determines that the Product isrepairable, have the Product repaired by Seller’s or another partydesignated by it on a time and material basis at Seller’s then currentstandard charges for non-Warranty repairs and then return to Buyer freight collect.


IDEX FIRE & SAFETY Group Warranty
Product Specific Terms and Conditions
Product Warranty Parts Coverage Warranty Labor Coverage Coverage Chart Reference
Hale Warranty- ( Product Registration Required )
Mechanical: - See Product definitions section for inclusions and limitations. 5 years from In-service (product registration) date or 5 1/2 years from date of shipment of Product to original Purchaser. 2 years from In-service date or 2 1/2 date of shipment of Product to original Purchaser. A, B, C, D, E, F, R
Pump Mounted Accessories: Primers,
MIV, TRV, Interlocks, Anodes and Relief valves - See Coverage Chart
Carries associated pump's warranty for parts when parts mounted or shipped with pump's original sales order. 2 years from In-service date when mounted or shipped with original pump sales order or 2 1/2 date of shipment to original Purchaser. A, B, C, D, E, F, R
Foam Products Warranty -  ( Product Registration Required )
Foam Products: SmartFoam, SmartCafs,
Cafs Systems, SmartATP, FoamLogix, Eductors, and EZ Fill
3 years from In-service (product registration) date or 3 1/2 years
from shipment date to original Purchaser.
No Labor warranty coverage is included A, B, D, R, H
Hale Aftermarket Parts Warranty
Pressure & Discharge Gauges: 3 years from date of shipment of Product to original Purchaser. Any
modification voids warranty
No Labor warranty coverage is included A, B, D, R
Plumbing Parts & Electronics:
Governors, ITLs, Loadmanagers
2 years from date of shipment to original Purchaser No Labor warranty coverage is included A, B, D, R
Pump Repair & Replacement Sub-
Assemblies & Parts: Including accessories not ordered with a pump
90 days from date of shipment of Product to original Purchaser No Labor warranty coverage is included A, B, D, R
Module & Kit Component Warranty - Additional Warranty above Standard Components   ( Product Registration Required )
Body Weldments, Stainless Steel Manifolds & Fabricated panels;
Installed by Hale
10 years from In-service date or date of shipment of Product to original Purchaser.  **** Environmental fading or chipping not
covered for all panels.
2 1/2 years from date of shipment of Product to original Purchaser. Or 2 years from In-sevice date A, B, D, R, G, H
Akron Valves: Installed by Hale 10 years from date of shipment of Product to original Purchaser on everything except seals. No warranty on seals. Hale covers reasonable labor until aparatus has passed 3rd party NFPA testing at OEM. Afterwards, Akron warranty applies and no Labor warranty coverage is included. A, B, D, R
Electronics, non-Akron valves, and accessories - Installed by Hale 2 years from In-service (product registration) date or 2 1/2 years for date of shipment of Product to original Purchaser. Hale will cover reasonable labor until truck has passed 3rd party NFPA testing at OEM. Afterwards, Akron warranty applies and no Labor coverage is included. A, B, D, R
Akron Products
Valves - Standard and Revolution intake valves, TurboJet & Assault,SaberJet,
Black Max Piston Intake & UltraJet
10 years from date of shipment of Product to original Purchaser on everything except seal. No warranty on seal. No Labor warranty coverage is included A, B, R
Scene Lighting - Scenestar, Revel and
Revel Scout
6 years from date of shipment of Product to original Purchaser. No Labor warranty coverage is included A, B, R
Monitors and Masterstream Nozzles, Butterfly valves, ProVenger Nozzle,
Electronic Motor Driven Modules
5 years from date of shipment of Product to original Purchaser. No Labor warranty coverage is included A, B, R
Industrial Systems - All components, Monitors - Handheld remote, battery and charger, Scene Lighting - Revel Scout
Batteries and charger
1 years from date of shipment of Product to original Purchaser.Must use Akron Brass P/N 60470008, failure to use will void warranty. No Labor warranty coverage is included A, B, R
Akron Parts 90 days from date of shipment of Product to original Purchaser No Labor warranty coverage is included A, B, R
Weldon Products
Lighting - LED Series 5 years from date code affixed to Product No Labor warranty coverage is included A, B, R
V-Mux & DTD Nodes 4 years from date of shipment to original Purchaser. No Labor warranty coverage is included A, B, R
UV Displays, ES-Key Nodes 3 years from date of shipment  to original Purchaser No Labor warranty coverage is included A, B, R
Vista Screens, Lighting - Non-LED Series 2 years from date code affixed to Product No Labor warranty coverage is included A, B, R
Weldon Parts 90 days from date of shipment to original Purchaser No Labor warranty coverage is included A, B, R
Hurst Products ( Product Registration Required )
Rescue Tools - U.S. and Canada 10 Year warranty only for the original purchaser on tools 2 years from date of shipment of Product to original Purchaser. A,J,K,L,M,N, R
Rescue Tools -  Outside U.S. and Canada 2 Year warranty only for the original purchaser on tools 2 years from date of shipment of Product to original Purchaser. A,J,K,L,M,N, R
Batteries for tools 3 year from date of shipment of Product to original Purchaser. No Labor warranty coverage is included A,J,K,L,M,N, R
Hurst Products with Captium ( Product Registration Required )
Rescue Tools - U.S. and Canada 10 Year warranty only for the original purchaser on tools 5 years from registration date.  Must maintain a valid data plan. A,J,K,L,M,N
SAM Module Warranty - Additional warranty above standard Module ( Product Registration Required )
Mechanical: - See Product definitions section for inclusions and limitations. 10 years on non-wearing parts from  shipment date of Product to original Purchaser.   **Requires system data history dump from
SAM memory along with truck maintenance records
5 years from date of shipment of Product to original Purchaser.
**Requires system data history dump from SAM memory along with truck maintenance records
A, B, C, D, O
SAM Touch Screens 2 years from date of shipment of Product to original Purchaser. Flat rate for electronics repair - $100.00 US A, B, O
SAM related Electronics - docking
stations, tablet
4 years from date of shipment of Product to original Purchaser. Flat rate for electronics repair - $100.00 US A, B, O
SAM, Boost, or Smart Governor Module w/ Captium & Sensor Pak - Additional Warrany above standard - (Product Registration Required)
Mechanical: - See Product definitions
section for inclusions and limitations.
10 years on non-wearing parts from In-service date.
Must maintain a valid data plan.
7 years from date of shipment of Product to original Purchaser.
Must maintain valid data plan.
A, B, R, J, O
SAM Screens & Electronics 4 years from date of shipment of Product to original Purchaser. Flat rate for electronics repair - $100.00 US A, B, O
SAM Kit Warranty - Additional warranty above standard kit   (Product Registration Required)
Mechanical: - See Product definitions section for inclusions and limitations. 8 years on non-wearing parts from shipment date of Product to original Purchaser.                                                  **Requires system data history dump from SAM memory along with truck maintenance
records
4 years from date of shipment of Product to original Purchaser.
**Requires system data history dump from SAM memory along with truck maintenance records s
A, B, C, D, O
Valves: Used within a module kit 10 years from date of shipment of Product to original Purchaser on
everything except seal. No warranty on seal.
No Labor coverage is included. A, B
SAM Touch Screens & Electronics 3 years from date of shipment of Product to original Purchaser. Flat rate for electronics repair - $100.00 US A, B, O
SAM, Boost or Smart Governor Kit w/ Captium & Sensor Pak - Additional warranty above  SAM Kit     (Product Registration Required)
Mechanical: - See Product definitions
section for inclusions and limitations.
9 years on non-wearing parts from In-service date.                   Must
maintain a valid data plan.
7 years from date of shipment of Product to original Purchaser.
Must maintain valid data plan.
A, B, R, J, O
SAM Screens & Electronics 3 years from date of shipment of Product to original Purchaser. Flat rate for electronics repair - $100.00 US A, B, O
Smart Nozzles ( Product Registration Required )
Nozzle hardware 10 years from date of shipment of Product to original Purchaser on
everything.
No Labor warranty coverage is included A, B
Electronics 5 years from date of shipment of Product to original Purchaser Flat rate for electronics repair - $100.00 US A, B, R

Product Specific Warranty Terms and Conditions
Products covered under "Mechanical" Pump assemblies - PTO, Midship, Engine mounted
Gearbox assemblies - MGA, LGA, RGA, LKA, XKA
Foam Systems (2.1A, 3.0, 5.0, 6.5) - FoamLogix, SmartFoam, SmartCafs Systems
Pump or Module F&S installed product:
Primers - ESP pump, PVG and SPV Valves
Relief Valves - QD, QG, TPM, Intake
Thermal relief valves - TRV120, TRV170
Intake Valves - MIV2, Revolution
Products covered under "Electrical" Governors - TPG, TPG+, Captian, Sentry, Twister, SmartGov
Tank Level Gauges - ITL, ITL4, ITL5, ITL40
Foam System - Drivers, Displays - FoamLogix, SmartFoam, SmartCafs
Shift Interlock
Minders - SSD
Load Managers - TSM, ESM, Relay Boards
Information Display - ENFO3, ENFO IV, ESC
Vista Display
ES-Key - Nodes, modules, PDMs
UltraView Displays
SceneLighting
DTD - Nodes
VMUX - Nodes
LED lighting
Products covered under "Module Components" Manifold plumbing
Frame rails
Module Body Weldments
Panels
Coverage Code Definitions
A. This new warranty will supersede any previously published warranty starting on release date of 1/1/2026.
B. Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. In-service date MUST be entered into FSG Webform Registration to be valid prior to issue reported. If not registered, the original ship date of product will
be used to determine warranty start date.
C. At time pump is ordered, original Purchaser may take Standard Warranty at no charge or purchase Extended Warranty for an additional charge which will be quoted by Seller at original purchaser's request at time of order. In-service date MUST be entered into F&S Webform
Registration to be valid prior to issue reported. If not registered, the original ship date of product will be used to determine warranty start date.
D. When labor is covered, original Purchaser will be reimbursed at Seller's then current standard labor hours and rates for labor to make repair (if not repaired by Seller) and to remove defective Product and re-install repaired or replacement Product. Seller's approval of repair estimate is required prior to performance of repair work. If applicable, actual mileage will be reimbursed at Seller's then current mileage reimbursement rate. See the Labor Hourly Rate Guide located at IssueTrak for details on hours covered for warranty repairs.
E. Engine Units Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. Repair labor is included but any other labor (including removal and re- installation) and mileage are excluded. Original Purchaser will be reimbursed at Seller's then current standard labor hours and rates for labor to make repair (if not repaired by Seller). Seller's approval of repair estimate is required prior to performance of repair work. Seller makes no warranty with respect to engines. Any warranty with respect to engines is limited to whatever warranty may be provided by the engine manufacturer.
F. HP Portables Repair or replacement of Product that Seller determines failed during Warranty Period due to a defect in material or workmanship. No labor is included. See Hale Portable Pump Labor Warranty Guide for details on issues covered and fees paid.
G. Modules Pump modules are built to original Purchaser's specification or design. Although individual Hale and Class 1 brand components used for pump modules comply with NFPA standards, pump modules are not NFPA compliant. Original Purchaser is solely responsible for (i) ensuring finished pump houses are NFPA complaint and adhere to industry accepted standards and guidelines, and (ii) supplying manuals that include appropriate directions, instructions and warnings concerning pump house operation.
H. Panels Repair or replacement of Product that Seller determines failed from paint, finish, and corrosion during Warranty Period due to a defect in material or workmanship. No labor is included. **** Environmental fading or chipping not covered for all panels.
I. Smart Foam
Components
Datalogger download from Product may be requested to determine cause of defect.
J. Registration of tool within 90 days of date of original purchase from Idex F&S or authorized Idex F&S dealer. See Idex F&S website or contact Idex F&S Customer Service for instructions for registration. Without pre-registration the ship date of tool from Idex F&S to original buyer will be used for warranty start date.
K. Annual service of the tool by an authorized Hurst dealer during the length of the lifetime warranty period.
L. If requested by Hurst, a tool or tool part this claimed defective must be delivered to Hurst or an authorized Hurst dealer for inspection,
evaluation and repair.
M. Hurst shall have the right to use repaired or reconditioned tools or tool parts for warranty repairs and replacements
N. Damage to a Tool or Tool part occurring during or after shipment (claims of damage during shipment should be presented to the carrier)
Normal wear and tear and consumable Tool parts and items, including, but not limited to seal rings, plunger blocks, couplings, cutter blades, hoses and other rubber components, and fluids.
Any issue related or attributable to abnormal or improper use or mishandling of a Tool, including, but not limited to, use for a purpose other than extrication and rescue.
Any issue related or attributable to failure to follow and strictly adhere to maintenance and inspection instructions and guidelines contained in the Owner’s Manual provided with a Tool or any maintenance or inspection bulletins or notices provided by Hurst.
Any issue related or attributable to failure to follow and strictly adhere to operating and use instructions and guidelines contained in the Owner’s Manual provided with a Tool or any operating and use bulletins or notices provided by Hurst.
Any issue related or attributable to repair or installation of a Tool or Tool part by persons other than Hurst or an authorized Hurst distributor.
Any issue related or attributable to rusting or corrosion of a Tool or Tool part.
Any Tool or Tool part that is changed, altered or modified unless the change, alteration or modification is made by Hurst or strictly in accordance with Hurst’s written directions and instructions, system, product, component or part.
Any Hurst®, Hurst Jaws of Life®, eDRAULIC™ or Mini Lite™ brand products other than rescue tools.
Any engines, motors or batteries (Any warranty with respect to engines, motors and batteries shall be limited to a pass through of the warranty (if any) furnished by the manufacturer of such items.)
Any accessories (including Mini Lite™ speed pumps), spare or non-warranty replacement parts, or other products that may be sold either with or separate from Tools (Any warranty with respect to such accessories, spare or replacement parts, and other products shall be limited to a pass through of the warranty (if any) furnished by the manufacturer of such items.
O. SAM, Boost or Smart Governor Disclaimer: Customer damage (Broken antenna or dropped tablet) or software updates are responsibility of buyer. Display screens - Parts only - 2 years.
P. For each Product, Seller will have the option to refund to Purchaser (in cash or by credit) the purchase price Seller was paid for such Product, less depreciation determined on a straight line basis over the Warranty Period, in lieu of repair or replacement (including, when applicable, labor). The decision whether to repair, replace or refund (and, if there is a refund, whether to refund in cash or by credit) shall be made by Seller in its sole discretion.
Exceptions: Mechanical Wear Items:   Oil Seals - Wear item - Covered for 5 years only -  O-rings - Wear Item - Covered for 5 years only.   Mechanical Seals - Not covered after OEM NFPA testing.  Packing - Wear item - Not Covered.  Clearance Rings- Not Covered.  Impellers - Not Covered.  Engines - No Hale Warranty -(Engine Manufacturers Warranty only).

Effective as of January 1, 2026

Akron Brass General Terms and Conditions of Sale

Effective June 26, 2018

Quotations and Proposals

Unless and except to the extent specially stated otherwise in the applicable quotation or proposal or of the applicable purchase order acceptance:

  • All quotations and proposals issued by Akron Brass Company or any of its divisions (“Seller”), all purchase order acceptances by Seller, and all sale transactions by Seller are always upon and subject to these General Terms and Conditions of Sale, and no different, additional, conflicting or inconsistent terms and conditions set forth or referenced in any purchase order shall apply.
  • Quotations and proposals issued by Seller are not binding and may be revoked or modified by Seller at any time and, if not earlier revoked, will expire 60 days after the date of issuance.
  • All amounts are in US Dollars.

Orders

All orders must contain the following information at a minimum:

  • Purchaser Name and Address
  • Purchaser Contact Name, Email Address, and Telephone Number
  • Purchaser Purchase Order Number
  • Seller Part Number
  • Item Description
  • Item Quantity
  • Item Price
  • Requested Delivery Date (Date of Receipt at Purchaser’s Location)
  • All logistics information required for processing and shipment

Export orders must also contain the following information (if known):

  • Country of Ultimate Destination
  • End User Contact Name, Email Address or Fax Number, and Telephone Number

If an order is submitted in response to a specific quotation or proposal issued by Seller: (i) the quotation or proposal must be referenced in the order, and (ii) the order must state that it is submitted pursuant to such quotation or proposal and is under and subject to all of the terms and conditions of such quotation or proposal, including, unless and except to the extent specifically stated otherwise in such quotation or proposal, these General Terms and Conditions of Sale.

Orders for non-catalog items or special order items may have minimum purchase quantity requirements. Purchaser will be advised of any minimum purchase quantity requirements at the time the order is placed.

Orders for items sold in packaged quantities must be for the full packaged quantity.

All orders are subject to acceptance by Seller, and Seller shall have no obligation under any order unless and until the same is accepted by Seller and a confirmation of acceptance has been issued to Purchaser. To be effective, a confirmation of acceptance must be given in writing or by fax, email or other electronic media.

Unless and except to the extent specifically stated otherwise in Seller’s confirmation of acceptance of an order or, if an order is submitted in response to a specific quotation or proposal issued by Seller, as specifically stated otherwise in such proposal or quotation, Seller’s acceptance of an order shall always be upon and subject to these General Terms and Conditions of Sale, and any different or additional terms and conditions set forth or referenced in Purchaser’s order or otherwise are rejected and shall not apply.

Seller shall have the right to refuse to accept any order for any reason. Without in any way limiting Seller’s right to refuse to accept an order, Seller will accept orders only from approved Purchasers who are in good standing.

Price sheets and other Seller literature are not offers to sell by Seller.

The minimum order value is US$50.00. A US$10.00 Shipping and Handling fee will be assessed on any order less than US$100.00. Orders under US$50.00 will not be accepted or processed.

 

Order Cancellations

Scheduled shipping dates are approximate only and not guaranteed and are subject to timely receipt of all necessary information and documentation from Purchaser.

Unless and except to the extent an order expressly states on its face that no partial shipments are allowed and/or that no early shipments are allowed, Seller shall have the right to make partial shipments and to make shipments prior to the scheduled ship date on the order confirmation.

The delivery term for all orders is FCA (Incoterms 2010) shipping dock at Seller’s facility from which the items ordered are supplied (either 343 Venture Blvd., Wooster, OH 44691, USA; 607 NW 27th Ave., Ocala, FL 34475, USA; 3656 Paragon Drive, Columbus, OH 43228, USA: or 1736 Westbelt Drive, Columbus, OH 43228, USA).

Akron Brass Company shall have the right to designate carrier and routing whenever freight is allowed. Where freight is not allowed, Purchaser’s designated carriers will be used where practical; provided, however, that Akron Brass Company has the right to designate other carriers and routing to the extent Akron Brass Company deems necessary or appropriate this will include shipments where a carrier has not been designated by the purchaser at least 2 weeks prior to the planned shipment date. Where freight is not allowed, the freight charge will be prepaid and added to the invoice.

Prices include standard packaging and packing only. Any special packaging or packing requested by Purchaser shall result in additional charges.

Published dimensions, sizes and weights are approximate only and are not guaranteed.

Certified dimension drawings of an item may be obtained from Seller at US$50 per set.
Seller shall have the right to refuse to ship items to any person or entity or any destination or for any use that it believes to be unlawful.

Shipping and Dimensions, Sizes and Weights

Scheduled shipping dates are approximate only and not guaranteed and are subject to timely receipt of all necessary information and documentation from Purchaser.

Unless and except to the extent an order expressly states on its face that no partial shipments are allowed and/or that no early shipments are allowed, Seller shall have the right to make partial shipments and to make shipments prior to the scheduled ship date on the order confirmation.

The delivery term for all orders is FCA (Incoterms 2010) shipping dock at Seller’s facility from which the items ordered are supplied (either 343 Venture Blvd., Wooster, OH 44691, USA; 607 NW 27th Ave., Ocala, FL 34475, USA; 3656 Paragon Drive, Columbus, OH 43228, USA: or 1736 Westbelt Drive, Columbus, OH 43228, USA).

Akron Brass Company shall have the right to designate carrier and routing whenever freight is allowed. Where freight is not allowed, Purchaser’s designated carriers will be used where practical; provided, however, that Akron Brass Company has the right to designate other carriers and routing to the extent Akron Brass Company deems necessary or appropriate this will include shipments where a carrier has not been designated by the purchaser at least 2 weeks prior to the planned shipment date. Where freight is not allowed, the freight charge will be prepaid and added to the invoice.

Prices include standard packaging and packing only. Any special packaging or packing requested by Purchaser shall result in additional charges.

Published dimensions, sizes and weights are approximate only and are not guaranteed.

Certified dimension drawings of an item may be obtained from Seller at US$50 per set.
Seller shall have the right to refuse to ship items to any person or entity or any destination or for any use that it believes to be unlawful.

Pricing and Payment Terms

All orders shall be Cash-In-Advance, Pre-Pay unless other credit terms are established in writing with Seller.
Unless specifically stated otherwise in a written Special Pricing Notification (SPN) published by Seller:

  • All prices are in US Dollars, and all payments are to be made in US Dollars
  • All prices are FCA (Incoterms 2010) shipping dock at Seller’s facility from which the items ordered are supplied. (either 343 Venture Blvd., Wooster, OH 44691, USA; 607 NW 27th Ave., Ocala, FL 34475, USA; 3656 Paragon Drive, Columbus, OH 43228, USA: or 1736 Westbelt Drive, Columbus, OH 43228, USA ).
  • All prices shall be based on Purchaser’s standard discount and Seller’s published price list in effect on the date the order is placed. List prices are subject to change without notice. If an order has a requested shipment date for any item that is more than 90 days after the order is placed, Seller reserves the right to revise pricing for the item.
  • For Purchasers with prior credit approval, the standard payment term for the price of items and other amounts payable by Purchaser shall be net 30 days from date of invoice so long as Purchaser’s account balance is within its approved credit limit. Seller reserves the right to review and revoke a Purchaser’s credit approval and/or modify a Purchaser’s credit limit at any time.
  • For a Purchaser without prior credit approval or whose account balance exceeds its credit limit, at Seller’s discretion, the standard payment term for the price of items and other amounts payable by Purchaser shall be payment in full with submission of order.
  • Acceptance of payment by credit card shall be at Seller’s discretion. If credit card payment is accepted, Seller may impose a processing fee.


No order shall be accepted that reflects prices or payment in any currency other than US Dollars, pricing that differs from Purchaser’s standard discount or Seller’s published price list in effect on the date the order is placed, a delivery term that differs from the applicable standard delivery term, or a payment term that differs from the applicable standard payment term, unless accompanied by a copy of a duly signed written quotation or proposal to Purchaser or a Special Pricing Notification (SPN) published by Seller reflecting such different currency, pricing, delivery term or payment term.

Unless specifically stated otherwise in a Special Pricing Notification (SPN), all SPNs may be revoked or modified by Seller at any time and, if not earlier revoked, will expire 60 days after the date of publication.

Invoices may be issued at any time after shipment. Partial shipment may be invoiced as the partial shipments are made.

Interest at the rate of 1.5 % per month may be charged on all overdue amounts.


If Purchaser’s account with Seller or any other IDEX Unit should become past due or, in the judgment of Seller, Purchaser’s financial condition does not justify continuance of production or shipment on the applicable payment terms, Seller may, at its sole discretion, suspend production or shipment and require full or partial payment in advance of production or shipment.

In the event Seller has completed and prepared items for shipment and shipment is delayed by Purchaser for any reason, Seller may invoice Purchaser as if shipment had been made and the amount invoiced shall be due and payable as if shipment had been made. After invoice, items held by Seller as a result of a delay in shipment by Purchaser shall be held at the risk and expense of Purchaser.

Title and Risks

Seller will cease to have any responsibility for items and title and all risk of loss or damage to items shall pass to Purchaser in accordance with the applicable delivery term.

Purchaser should make a visual inspection of shipping containers and packages for obvious damage before “signing off” on the carrier’s receipt. If damage is noted, it should be so indicated on the carrier’s receipt before acceptance. Lack of damage to the outside of a shipping container or package does not guarantee undamaged contents. Purchaser should open shipping containers and packages and inspect contents promptly after receipt. If contents are damaged, Purchaser should contact the carrier immediately. If contents do not match the order, Purchaser must notify Seller immediately.

Any shortages or order differences reported to Seller more than 30 days after shipment or 10 days after receipt will not be eligible for return, replacement or adjustment by Seller.

Returns

Seller will not consider requests for credit returns made more than 120 days after the date of shipment. No credit returns shall be accepted by Seller unless accompanied by a Return Materials Authorization (RMA) issued by Seller. Seller shall have no obligation to issue an RMA. In order to be returnable for credit, items must be standard items that are new, unused, the same as items currently being offered for sale by Seller, and in their original packaging with all associated documents, including user manuals. Items which are no longer available, discontinued, obsolete, or special order/production, or otherwise deemed not returnable will not be accepted for return. Seller reserves the sole right to determine the returnability of items for credit.

Items which are received in non-returnable condition for credit will be handled in one of the following ways:

  • Destroyed with Purchaser’s approval
  • Returned to Purchaser at its expense
  • Refurbished and returned to Purchaser at its expense with its approval
  • Partial credit issued to Purchaser at the sole discretion of Seller


Seller will have no responsibility or liability in connection with items returned for credit without an RMA. Credit returns arriving without a valid RMA may be refused. All items returned must be properly packed and identified in accordance with the RMA.


All costs and expenses associated with credit returns shall be borne by Purchaser. Return costs and expenses may include labor, material, administrative, and any other costs and expenses arising out of the return. A minimum 20% restocking charge may be assessed on all credit returns. Any credit will be subject to and conditioned the receipt of the returned items in new, unused, undamaged and saleable condition.


Seller may accept a credit return and waive the restocking or cancellation fee in the event Seller determines that the return was due to an error that was the fault of Seller.


Returns for repair do not require an RMA, but should be registered using the Akron Brass Company website at https://www.akronbrass.com/customer-support-returns/. The website includes Seller’s repair terms and conditions and allows a return repair packing list and address label to be printed and progress of the repair to be tracked. If use of the website is not possible, information concerning repairs can be obtained by calling the Seller’s Customer Care Team at 1-800-228-1161 or writing to Seller at Akron Brass Company, 343 Venture Blvd., Wooster, OH 44691, USA. Repair returns may be subject to a repair estimate fee that will be waived if the repair is made.


All credit and repair returns are at Purchaser’s or its customer’s sole risk and expense, and any shipping charges on returned items shall be paid by Purchaser or its customer. No collect shipments will be accepted unless authorized in writing in advance by Seller.

Designs, Materials, Components and Discontinuance

Seller may make changes and modifications to the design of any item at any time without affecting any order or making the same changes and modifications to any previously produced or sold item. Actual items shipped may vary in design, look or content from items shown in catalogs, advertisements or other literature. Seller may substitute materials, components and parts for any item at any time without affecting any order or making the same changes and modifications to any previously produced or sold item. Seller may discontinue the production and sale of any item at any time without incurring any liability or obligation in connection with any order or any previously produced or sold item.

Taxes

Purchaser shall pay all sales, use, value added and other taxes, all duties and tariffs, and all other amounts payable to any governmental authority, whether or not presently in effect, imposed upon or payable with respect to the manufacture, sale, transportation, possession, use or delivery of any item purchased by Purchaser, except that Purchaser shall not be required to pay any tax imposed upon or measured by the income of Seller. In the event Seller should pay any tax, duty or tariff, or other amount that is Purchaser’s responsibility, Purchaser shall promptly reimburse Seller for such tax, duty or tariff, or other amount on demand.


Any claim by Purchaser that an order is not subject to tax, duty or tariff, or other amount payable to a governmental authority must be supported by an appropriate exemption certificate or other documentation acceptable to tax and custom authorities. Unless a current copy of an appropriate tax exemption certificate or other acceptable documentation is on file at Seller, all such documentation must be submitted to Seller with the order.

Installation, Operation and Maintenance

Seller’s installation, operation, and maintenance instructions assume the existence of normal factors and conditions and do not allow for any special factors or conditions that may exist during actual use. Purchaser shall be responsible for ensuring that only properly trained and qualified personnel install, operate and maintain items products purchased from Seller.

Warranty

Products are warranted in accordance with and subject to terms and conditions of Seller’s standard Warranty Statement in effect on the date the applicable order is submitted, which standard Warranty Statement is incorporated herein and made a part hereof by this reference.
Seller’s standard Warranty Statement is posted on the Akron Brass Company website at www.akronbrass.com/customer-support-warranty/. A copy of Seller’s standard Warranty Statement may also be obtained by calling Seller’s Customer Care team at1-844-288-6679 or writing to Seller at Akron Brass Company, 343 Venture Blvd., Wooster, OH 44691, USA.

Liability Limitations

TO THE MAXIMUM EXTENT PERMIITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL SELLER HAVE (i) ANY LIABILITY TO PURCHASER, ANY USER OR ANY OTHER PERSON OR ENTITY FOR ANY CLAIM, LOSS, DAMAGE, INJURY, LIABILITY, OBLIGATION, COST OR EXPENSE THAT DIRECTLY OR INDIRECTLY RELATES TO OR ARISES OUT OF THE USE OR FAILURE OF ANY PRODUCT, PART OR OTHER ITEM SOLD BY SELLER OTHER THAN AS SET FORTH IN SELLER’S STANDARD WARRANTY IN EFFECT ON THE DATE THE APPLICABLE ORDER IS SUBMITTED OR (II) ANY LIABILITY FOR INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF SALES, LOSS OF PROFITS, DOWN TIME, LOSS OF PRODUCTION, LOSS OF CONTRACTS, OR DAMAGE TO REPUTATION OR GOOD WILL, WHETHER OR NOT SELLER WAS AWARE OF OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, TO THE MAXIMUM EXTENT PERMITED BY LAW, SELLER’S LIABILITY IN CONNECTION WITH ANY PARTICULAR PRODUCT, PART OR OTHER ITEM SHALL BE LIMITED TO THE ORIGINAL PRICE PAID TO SELLER BY PURCHASER FOR SUCH PRODUCT, PART OR OTHER ITEM.

Nuclear Exclusion

PRODUCTS, PARTS AND OTHER ITEMS SUPPLIED BY SELLER ARE “COMMERCIAL GRADE ITEMS” AND MAY NOT BE USED FOR ANY “SAFETY RELATED” PURPOSE, APPLICATION OR FUNCTION AT ANY NUCLEAR POWER PLANT OR OTHER NUCLEAR FACILITY.

Resale or Transfer

If Purchaser resells or transfers any products, parts or other items supplied by Seller (whether sold or transferred in the form provided by Seller or in a modified form or as a component or part of or in connection with other goods or services):

  • All warranties, liabilities and obligations in connection with the resale or transfer of such products, parts or other items shall be the sole responsibility, liability and obligation of Purchaser.
  • Purchaser shall be solely responsible for determining whether such products, parts or other items conform to and comply with all specifications and technical, commercial, quality, legal and regulatory standards and requirements that may apply in connection with the resale or transfer of such products, parts or other items.
  • Purchaser shall be solely responsible for ensuring that such products, parts or other items are fit and appropriate for the purposes, applications and functions for which they may be used after resale or transfer.

Destination Control Statement

These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. Government or as otherwise authorized by U.S. law and regulations.

Weldon, a division of Akron Brass

These Standard Terms and Conditions of Sale shall take precedence over any additional or conflicting provisions, terms, or conditions offered by Buyer or contained in any of

Buyer’s order forms except for instructions related to quantity or shipping of the goods. Any reference to “Supplier” herein shall mean Weldon, a division of Akron Brass Company.

 

PAYMENT TERMS: Net-balance payable 30 days from date of billing, or as established by Supplier’s credit department. In the event shipments are less than whole lots, pro rata payments are due from Buyer as shipments are made, and if shipments are delayed by Buyer said pro rata payments are due on the date when the Supplier is ready to ship. Prices quoted do not include taxes.

 

CANCELLATIONS: Supplier will assess a 25% cancellation fee or $100.00 cancellation charge; whichever is greater, to any and all cancelled orders of Supplier’s standard goods that are canceled within thirty (30) days of the scheduled ship date. Custom or proprietary goods carry a 100% cancellation penalty if canceled within thirty (30) days of the scheduled ship date. Buyer’s cancellation notice to Supplier must be in the form of standard mail or facsimile to Supplier’s main office in Columbus, Ohio. Supplier will then confirm the cancellation and the cancellation fee due from Buyer.

FREIGHT: The goods shall be delivered F.O.B. Supplier’s Columbus, Ohio plant. Title to the goods shall pass to the Buyer at the time Supplier delivers the goods to a common carrier for shipment in accordance with Buyer’s instructions. In recognition of the fact that shipping dates are approximate, Supplier’s liability shall not extend to any loss or expense incurred by Buyer due to Supplier’s production or other delays.

RETURNS: Supplier’s Customer Service Department must authorize all returns in advance, with a Returned Goods Authorization (RGA) number assigned. Goods must be returned freight prepaid. Goods returned without a RGA number will not be accepted by Supplier’s Receiving Department and will be shipped back to the original shipper at their expense. Non-warranty returns shall be assessed a 15% restocking fee; and goods may not be returned after one year from the original sale date. Weldon, a division of Akron Brass, RGA#____, 3656 Paragon Drive, Columbus, Ohio 43228.

 

INDEMNIFICATION: The Supplier will indemnify, defend and otherwise hold harmless the Buyer from all cost, loss, damage or liability arising from any proceeding or claim brought or asserted against the Buyer to the extent such proceeding or claim is based on an allegation that the goods, as sold and delivered by the Supplier, infringe any patent, copyright, trademark or trade secret, provided the Buyer (i) promptly notifies the Supplier of any such proceeding or claim after it becomes known to the Buyer; and (ii) provides all the assistance and cooperation that the Supplier may reasonably request; and (iii) agrees that Supplier shall have sole control of the defense of any proceeding or claim. The Supplier shall not be liable to the Buyer under any provision of this paragraph to the extent that any claim is based upon: (1) a use for which the goods was not designated by the Supplier; or (2) an alteration of the goods by the Buyer or a third party which such alteration is the basis for the alleged infringement; or (3) any sale or use of an outmoded goods for which the Supplier offers non-infringing goods with the same functional characteristics or for use in the same applications. Further, should the Buyer be enjoined from using goods furnished by the Supplier because of an infringement, the Supplier shall at its own expense procure the right to continue using the goods or replace or modify the goods so that they become non infringing, or at the Supplier’s option, refund to the Buyer the purchase price of such goods. The Supplier shall have no further liability to the Buyer for intellectual property infringement other than as expressly set forth in this paragraph.

 

The Buyer agrees to indemnify, defend and hold harmless the Supplier from and against any and all cost, loss, damage, injury, claims, liabilities, or demands (including the cost, expenses and reasonable attorney’s fees on account thereof) which may be made against the Supplier which are alleged to arise out of or relate to: (i) any representation, warranty statement or covenant made by the Buyer to any person regarding the goods or any applications thereof in excess or derogation of those permitted hereunder, unless the Supplier expressly approves in writing such representation, warranty, statement or covenant; and (ii) any negligent or other wrongful act or omission of the Buyer and its agents; and (iii) any change made in the goods (or the Supplier provided documentation) by the Buyer without the Supplier’s express written consent or Buyer’s use of the goods in a manner or application for which the good s was not designed for by Supplier.

 

FORCE MAJEURE: Except for payment obligations, the consequences, direct or indirect, of labor troubles, fires, accidents, floods, war, shortage or transportation failure, suspension or curtailment of production due to shortage or supply of raw materials or other economic factors, government acts or requirements and any and all like or different causes beyond the control of the parties hereto shall excuse performance by either party to the extent by which performance is prevented thereby. Supplier will advise Buyer of any such delays and will revise delivery schedules accordingly.

EXPORT: Goods purchased or received under these Standard Terms and Conditions of Sale may be subject to export control laws, restrictions, regulations and orders of the United States. Buyer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Buyer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the goods sold hereunder. Buyer shall be responsible to obtain any license to export, re-export or import as may be required.

 

GOVERNING LAW: These Standard Terms and Conditions of Sale shall be governed and construed in all respects in accordance with the laws of the State of Ohio and each party hereby submits to the non-exclusive jurisdiction of the courts of the State of Ohio. The provisions of the United Nations on contracts for the International Sale of Goods (“CISG”) and the Contracts (Rights of Third Parties) Act of 1999 are expressly excluded from this Agreement, if otherwise applicable.

 

TERMINATION: Supplier, in its sole discretion, may evaluate Buyer’s financial condition and may cancel any order if in Supplier’s judgment the Buyer would be unable to meet its obligation, unless the Buyer shall upon written notice immediately pay for all goods delivered or shall pay in advance for all goods not delivered in accordance with Supplier’s discretion.

 

SEVERABILITY: The provisions of these Standard Terms and Conditions of Sale are severable. Should any court of competent jurisdiction hold any of these clauses to be unlawful, such holding shall not invalidate all of the clauses, but rather, the unlawful clause shall be severed and the remaining provisions shall be fully enforceable.

 

MISCELLANEOUS: These Standard Terms and Conditions of Sale is the entire agreement between the parties and supersedes all prior agreements, correspondence and understandings relating to the subject matter hereof. No failure by either party to take any action or assert any right hereunder shall be deemed to be a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right. Any amendments to these Standard Terms and Conditions of Sale must be made in writing and signed by a duly authorized officer of the Supplier. The headings herein are for convenience only and shall not affect interpretation.

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