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Akron Brass Customers Value Product Quality and Excellent Service

Outstanding product quality and excellent service were cited by you as the top two reasons for providing Akron Brass with the highest customer satisfaction scores to date, according to the Akron Brass customer satisfaction survey conducted in October 2013.  

Twice per year, we ask you, our customers, to tell us how we are doing and we take your responses to heart.  Here’s what you told us as the reasons for your satisfaction:

  • “Arguably the best quality products available and the best customer service in the fire market.” (Akron Brass Distributor)
  • “Your products are top shelf. We are very happy with all the Akron products we have.” (Emergency Responder)
  • “Akron Brass manufactures high quality and that is why we recommend your fire equipment.” (International Distributor)

Based on your responses, we are focused on taking action on several critical issues to bring you the highest levels of satisfaction. These critical factors include lead times, product innovation, sales representative accessibility, and the order experience.

We thank you for choosing Akron Brass. We strive to continue providing you with top-notch service and making improvements in the areas where you let us know we can do better. We look forward to hearing from you in our next survey.

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